Services.BuffaloNews.Com FAQs

Here are answers to some frequently asked questions

o General

o Subscription

 Make a one-time payment directly from your checking account



Q: How can I contact
Visit "Contact Us" link for more information.

Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?
Login and proceed to "My Profile à Change Password”.  You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email us at The Buffalo News and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive.  The information you provide will help us to find a solution more quickly.

Q: What customer services are available?
You can perform the following actions online:
o Review activity on your account

o Review your subscription invoices
o Report a service issue (You must contact Subscriber Services directly for a redelivery of a missing newspaper.  Credit only will be issued on this web site.)
o Suspend and restart delivery of your newspaper.  A delivery suspension without a specific restart date or longer than 30 days is not currently available online
o Make payments via one-time credit card or bank draft OR sign up for automatic credit card payments.  This would include offering your delivery person a tip
o Start a new subscription or restart an old stopped subscription


Q: How can I obtain a copy of previous issues?

You may contact our Subscriber Service department @ 716-842-1111, M-F between 6:00 am and 1:00 pm.  Back Issues are available for purchase while supplies last and major credit cards are accepted.  You can also email them at  PLEASE, do not include credit card information in your email.  Someone will respond to you to complete your order.


Q: How can I reach the Subscriber Services department?

Our Subscriber Services staff is available between 6:00 am and 1:00 pm Monday – Friday,  and 8:00 am and 11:00 am on Sunday.  They can be reached at 716-842-1111 or, toll free at 800-777-8640.




Q: If I go on vacation what are my options?

Be sure to contact us in advance for all stop requests.  We require at least three (3) days advance notice to stop your delivery.

We have several options listed below.

Vac Hold – We will suspend paper delivery for the time you are away. Proceed to "Delivery Options 
à Vacation Holds” to notify us of your vacation dates and to stop and restart home delivery.  While your paper delivery is suspended, you maintain continued access on our many digital platforms.  Access on your pc or laptop, through a Google or Apple app, on your mobile browser and even “flip” the pages through our electronic edition, all available to you has a paid subscriber. 

Vac Pack – Have your papers held and redelivered upon your return so you can catch up with your local news and events that occurred while you were away.  Your account must be current and normal subscription rates will apply throughout the period.  To choose this option you must contact our Subscriber Services department directly @ 716-842-1111.


Should you not know your return date, prefer not to indicate that to us, or plan on suspending your subscription for longer than 30 days, please contact our Subscriber Services department by calling 716-842-1111 or 800-777-8640.

Q: Will I receive the paper on holidays?
The Buffalo News publishes and delivers two holiday editions to ALL subscribers, including: Thanksgiving Day and Christmas. Some holiday editions may be scheduled for a preceding or following weekday. All non 7-day subscriptions will include delivery of the holiday editions at no additional cost.



Q: I want to stop my paper.

The Buffalo News requires at least three (3) days advance notice to stop your print subscription.  Additionally, we cannot stop your print delivery on one of the celebrated publishing holidays mentioned above.  Instead, we would need to process that either before or after the celebrated publishing holiday.


It’s important to note that your subscription will continue unless you contact Subscriber Services directly.  As your renewal stub is mailed to and processed directly at a bank, written notes on these stubs rarely are seen by The Buffalo News.   Charges against your account will continue to accumulate unless you contact us directly. 


We reserve the right to change your subscription rate at the next renewal period. If you are not satisfied with your subscription rate or service, you may cancel your subscription at any time. The full amount of any balance less $5.00 will be returned.  We do not provide refunds prorated for the remainder of the payment period for digital only subscriptions.


Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "Delivery Options 
à Delivery Feedback” if you did not receive your newspaper by the guaranteed delivery time and you wish to receive a credit.  On this page you may also let us know of any missing or damaged sections.

Our delivery deadlines are 6AM Monday – Saturday and 8AM on Sunday

Redelivery Option – To have a missing newspaper or section redelivered you must contact Subscriber Services directly @ 716-842-1111, in most areas of Erie and Niagara Counties.  All redelivery requests must be made before 8AM Monday – Saturday and before 11AM Sunday.  We’ll do everything we can to get a copy redelivered to you on that day.   

Request for Credit – Any missing newspaper reported on this site will receive credit only for that day’s newspaper.  We can apply credit for up to 5-days after the service issue occurred by calling Subscriber Services @ 716-842-1111.


Although you are missing a part or the whole paper and have requested redelivery or credit, remember that as a current paid subscriber you still have digital access to our complete line of products.  Go ahead and access them while waiting for or instead of the redelivery.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date was not provided when the account was suspended, you will need to speak to a Subscriber Service Representative by calling 716-842-1111 or 800-777-8640.  Additionally, you may change your previously submitted restart delivery date by logging in to your account, going to the "Delivery Options 
à Vacation Holds" section and editing your transaction.

Q: Where can I purchase another subscription?
To add additional copies to your current subscription, please contact our Subscriber Services department by calling 716-842-1111 or 800-777-8640.


Q: Are there any additional fees to start a subscription?

There is a one-time non-refundable account set up fee to start a new subscription. A new subscription is one that has never received or has not received services for longer than 30 days.

Q: How do I change the number of days I get The Buffalo News delivered?
Currently we do not offer that service online.  In order f
or us to honor your request, please contact our Subscriber Services department by calling 716-842-1111 or 800-777-8640.


Q: What about digital access?

Full digital access options are available with each BN subscription type.  This includes 24/7 access from your pc or laptop, mobile browsers, Apple and Google apps on your tablet and smartphone, our e-edition which lets you turn the digital pages, and any other new platforms that we launch.  As long as you’ve registered your subscription with an email and password our products are at your fingertips.  Our paid digital content contains exclusives that you won’t find from any other WNY news source and sometimes not even in the printed product.

Updated 06/2022