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Services.BuffaloNews.Com FAQs |
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Here are answers to some frequently asked questions |
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o General |
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Make a one-time payment directly from your checking account |
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Q: How can I contact BuffaloNews.com? o Review your subscription invoices Q: How can I obtain
a copy of previous issues? You may contact our Subscriber Service department @ 716-842-1111, M-F between 6:00 am and 1:00 pm. Back Issues are available for purchase while supplies last and major credit cards are accepted. You can also email them at backissues@buffnews.com. PLEASE, do not include credit card information in your email. Someone will respond to you to complete your order. Q: How can I reach
the Subscriber Services department? Our Subscriber Services staff is available between |
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Q: If I go on vacation what are my options? Be sure to contact us in advance for all stop requests. We require at least three (3) days advance notice to stop your delivery. We have several options listed below.
Vac Pack – Have your papers held and redelivered upon your return so you can catch up with your local news and events that occurred while you were away. Your account must be current and normal subscription rates will apply throughout the period. To choose this option you must contact our Subscriber Services department directly @ 716-842-1111.
Should you not
know your return date, prefer not to indicate that to us, or plan on
suspending your subscription for longer than 30 days, please
contact our Subscriber Services department by calling 716-842-1111 or 800-777-8640. Q:
Will I receive the paper on holidays? Q: I want to stop my paper. The Buffalo News requires at least three (3) days advance notice to stop your print subscription. Additionally, we cannot stop your print delivery on one of the celebrated publishing holidays mentioned above. Instead, we would need to process that either before or after the celebrated publishing holiday.
It’s important to note that your subscription will continue unless you contact Subscriber Services directly. As your renewal stub is mailed to and processed directly at a bank, written notes on these stubs rarely are seen by The Buffalo News. Charges against your account will continue to accumulate unless you contact us directly.
We reserve the right to change your subscription rate at the next renewal period. If you are not satisfied with your subscription rate or service, you may cancel your subscription at any time. The full amount of any balance less $5.00 will be returned. We do not provide refunds prorated for the remainder of the payment period for digital only subscriptions. Q:
What should I do if my newspaper does not arrive or if sections are missing? Our delivery deadlines are 6AM Monday – Saturday and 8AM on Sunday Redelivery Option – To have a missing newspaper or section redelivered you must contact Subscriber Services directly @ 716-842-1111, in most areas of Erie and Niagara Counties. All redelivery requests must be made before 8AM Monday – Saturday and before 11AM Sunday. We’ll do everything we can to get a copy redelivered to you on that day. Request for Credit – Any missing newspaper reported on this site will receive credit only for that day’s newspaper. We can apply credit for up to 5-days after the service issue occurred by calling Subscriber Services @ 716-842-1111.
Although you are missing a part or the whole paper and have requested redelivery or credit, remember that as a current paid subscriber you still have digital access to our complete line of products. Go ahead and access them while waiting for or instead of the redelivery.
Q: Are there any additional fees to start a subscription? There
is a one-time non-refundable account set up fee to start a new subscription.
A new subscription is one that has never received or has not received
services for longer than 30 days.
Q: What about digital access? Full
digital access options are available with each BN subscription type.
This includes 24/7 access from your pc or laptop, mobile browsers, Apple and
Google apps on your tablet and smartphone, our e-edition which lets you turn
the digital pages, and any other new platforms that we launch. As long as you’ve registered your
subscription with an email and password our products are at your
fingertips. Our paid digital content contains exclusives that you
won’t find from any other WNY news source and sometimes not even in the
printed product. |
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